Nice to meet you!

As a compassionate design lead, I thrive in designing complex enterprise product and service experiences that drive positive outcomes for the customer, employees, and business.

Past projects include designing a multi-facing user management platform for employees, business customers, and consumers (B2B2C).

As a human-centered designer, guided by the principle "Be the change you wish to see in the world," I begin each project by asking: Who are we designing for? Who should we help first?

Every decision carries weight, so I prioritize thoughtfully to create better ways for people to live, work, and thrive.

 

 

Click Here to Explore My Work 🔒

Below is a summary of my past work. For full professional details, please request a password.

 

Rebuilt the user management system to enhance security, mitigating risks and safeguarding 6,000 business partners and their investors.

Multi-Sided SaaS Platform Design • Enterprise Legacy System Design

 

Enable sustainable business growth by optimizing firm onboarding and operations experience, driving revenue expansion while reducing operational cost.

Service Design • Cross-Platforms Customer Experience

 

Established a design enablement framework to empower designers by defining clear design operations processes and success criteria, enabling them to do their best work.

DesignOps • Process Improvement • Design Practice